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TERMS AND CONDITIONS

Please read carefully the terms and conditions of our Silk Road Tours. If you have any questions please do not hesitate to contact with us.

These Terms and Conditions govern the relationship between you and us, (Xinjiang Silk Road Adventures, hereinafter, “SRA”). By booking a trip, you agree to be bound by these Terms and Conditions. These terms affect your rights to use, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand both of our rights and obligations.

Reservations and Payments
Alteration, Cancellations and Refunds
Passports and Visas
Responsibility
Air Arrangements
Medical Issues

RESERVATIONS AND PAYMENTS:

A deposit of 20% of the total amount of the tour fare is required to secure your reservation. The balance is to be paid in full no later than four weeks prior of the departure. If you are not willing to make full payment at this time, you can pay at least 50% then the rest should be paid within the first week of the trip at one of the cities below but only by cash:
Beijing, Xian, Urumqi, Kashgar, Bishkek, Tashkent.
Every effort has been made to produce pricing information accurately. We reserve the right to correct errors.

BANK DETAILS:

Name of the Bank : Bank of China Xinjiang Branch Urumqi Jianshe Road Sub-Branch.
Address of the Bank : No.2,Wenyi Road, Urumqi, China.
SWIFT Code : BKCHCNBJ760.
Beneficiary : Xinjiang Silk Road Adventures (SRA)
Account Number: 1070 0365 5218.
Company Address : 10TH Floor No.8 Jianshe Road Urumqi, China.

ALTERATION, CANCELLATIONS AND REFUNDS

Alteration
We provide free service to modify your itinerary two times after you confirm to book your tour. We do provide unlimited alteration to meet your ultimate satisfaction, but from the third time we charge a $20 surcharge for every new modification. Too late alteration might not be workable.

Cancellation
You may cancel your confirmed booking, but this must be in writing. But cancellation occurs after your confirmation to book the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges.
Cancellation charges are as follows:
-If you cancel your tour more than 30 days before the start of your tour with us you forfeit 10% from the deposit you paid. We will refund the rest of the deposit back to you in 30 days.
-If you cancel your tour within 30 days but more than 7 days before the start of your tour you forfeit 30% of the cost of your tour.
-If you cancel your tour within 7 days of the start of your tour you forfeit 50% of the cost of your tour.
-If you fail to show up at your scheduled arrival time without prior notice, you forfeit 100% of the cost of your tour.
-If you cancel the tour programs due to your own reasons when touring as per program, there is no refund of any expense you have already paid. If you want to book some extra programs, you need to pay for the extra cost.

The effective date of notification regarding cancellation will begin when the notification is received at our premises in writing (email or fax).

Refunding
-If you have paid your deposit but then cancel the tour more than 30 days before the start of your tour, we will refund all the deposit except 10% cancellation fee.

PASSPORT, VISAS

A valid passport is required for foreign citizens traveling to China. You should contact the appropriate consular office for to apply for a China visa, as SRA is not responsible for providing you with this information or documentation. But if necessary, SRA can provide invitation letter to help you apply for the visa - but only if you have paid the deposit.

RESPONSIBILTY

The responsibility of SRA and its affiliated companies is strictly limited. As a tour operator, SRA organizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/hotel accommodations that SRA purchases or reserves from various suppliers. SRA does not own or operate any of these Suppliers. The Suppliers providing travel services for SRA’s tour programs are independent contractors, and are not agents or employees of SRA. As such, SRA is not responsible for any negligent or willful act or failure to act of any supplier or of any third party. Some tours include visits to shops and merchants. SRA is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither SRA nor any representative of SRA shall be liable.

Without limitation, SRA is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of SRA.

SRA reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges. SRA reserves the right to decline to accept or retain any person as a member of any tour or to cancel or alter the tour without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip. Hotels and other accommodations are subject to change.

AIR ARRANGEMENTS

Any penalties resulting from flight changes at your request after flights are ticketed will be your responsibility.
Air routings are subject to availability. Routings cannot be guaranteed, and are subject to change at any time. SRA is not responsible if an airline cancels or delays a flight. SRA will not provide any refund for portions of trips missed due to cancelled or delayed flights. If an air schedule requires an overnight stay in a gateway city, SRA can assist with hotel reservations; however, if a flight requires a layover, overnights are at your expense.
Tour cost and airfares given to you as separated. Airfares we charged are for all flights in the program but not including your Int’l flights to reach and leave destinations. You may issue tickets for your Int’l flights through your ticket agent at your home Country.

MEDICAL ISSUES

You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, SRA may refuse to allow you to take the trip and you will forfeit the trip cost; and in such event we shall have no liability, financial or otherwise.
If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release SRA and all professional personnel from any liability related to such condition or its treatment.
If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. SRA reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
SRA is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is SRA responsible for the quality of medical care, or lack thereof, you may receive while on the trip.

To travel to Tibet, special entry permits are required. Please read carefully about how to get the Tibet travel permits.

NOTICE TO TRAVEL IN TIBET

According to the Tibet government's policies, diplomats, journalists, and government officials should travel to Tibet under the arrangement by the Foreign Affairs Office of Tibet Government. SRA will not arrange any travel service for these kinds of people. If any one of your party is of one of the above occupations, please contact the Foreign Affairs Office of Tibet government directly. If we found (from your passport) any one of your party is a diplomat or a journalist or a government official upon your arrival, we will have to send you back immediately, or transfer you to Foreign Affairs Office.
Due to the special geographical conditions in Tibet, sometime your tour itinerary must be changed in case of road collapse, road construction, military or government injunction, etc. If any extra cost incurred in such cases, the passengers are responsible to pay for the extra cost.

 
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Add: Heshun Huayuan No. 506 Ji Shun Road, Urumqi, China Tel: +86-991-2308 318 Fax: +86-991-233 1111